Legal

Privacy policy

This is a translation of the original Spanish text, provided for information purposes. In the event of any discrepancy, the Spanish version shall prevail.

In compliance with the applicable Spanish and European legislation on the protection of personal data, we hereby inform you that the personal data which our customers, distributors, suppliers, contacts, prospective customers and/or users may provide to us (all referred to as the “Users”), whether through the relevant form on our website, through the registration form as a registered user/distributor and/or customer or in the contact section (the “Site”), or by sending an email to the address provided for that purpose, through emails addressed to our staff and/or through any other means of communication, will be included in a file owned by, and under the responsibility of the data controller, CHARMEX INTERNACIONAL, S.A.U. (hereinafter CHARMEX), with registered office at Calle Maresme 103-105, 08019 Barcelona, tax ID (CIF) number A-60.363.355, whose business is “the wholesale of audiovisual products, including, by way of example and without limitation, the sale of projectors, LEDs, monitors, large LED displays, mounts and connectivity, together with an after-sales and customer maintenance service, among other services”, registered at the Barcelona Companies Register, volume 26,035, folio 1, General Section, sheet B 97.041, Province of Barcelona, entry 1, owner of the website www.traulux.net, which governs the use of the Internet portal service www.traulux.net.

1. What personal data is and which data are processed

Personal data means any information that identifies or makes it possible to identify a natural person, such as first name, surname, image, voice, postal address, email address, telephone number, official identity documents (NIF, DNI, passport), etc., and/or that relates to a natural person, such as their circumstances, bank account, tastes, preferences, habits and behaviour, the products or services they purchase, etc.
All personal data will be processed that are:

  1. Provided by the data subject themselves and/or by an authorised person through any means of communication, whether
  • Through the website, by means of forms and/or emails.
  • Through service order sheets or paper forms, or devices collected in person.
  • Through the purchase of products and/or services.
  • Through calls and visits by our sales representatives.
  • Through WhatsApp.
  • Through social media such as Facebook, Twitter, LinkedIn and YouTube
  • Through sponsorships and advertising campaigns in the media, web banners, printed advertising and press releases
  • Through the website by means of e-commerce activity
  • Through events, congresses, conferences and/or tours organised by the company.
  1. Obtained while carrying out the activities and/or procedures arising from the above actions.
  1. Obtained through the study and analysis of the above data.

CHARMEX will process the personal data of all users, whether they are customers, prospective customers, candidates, employees, distributors, suppliers or partners of CHARMEX.
As regards the purposes of processing, the main ones are:

  1. Financial, economic, accounting and administrative management.
  1. Logistics management of products and services.
  1. Sales management, through the attention provided by our staff.
  1. Sending commercial information of interest by digital means.
  1. After-sales service for products and services.

Only processing activities with a legitimate legal basis will be carried out, complying at all times with the duty to inform users and with the other essential obligations in this area.

2. Data controller

Personal data will be processed by CHARMEX.
They may also be processed by those external partners that are necessary to carry out the activity or the processing appropriate to the User and which CHARMEX engages as data processors, subject to prior compliance with the legally required conditions, such as:

  1. IT services, hosting services and telecommunications networks.
  1. Payroll, accounting and/or legal services.
  1. Information archiving, management and destruction services.
  1. Transport services.
  1. Marketing and advertising services.
  1. Event and conference organisation services
  1. Product repair and maintenance services
  1. Companies of the Charmex group, in particular the following: Charmex Internacional S.A.U., Charmex Financial Services SL, Charmex S.A, Charmex Latinoamérica SAS, Versons 59 SL
  1. Suppliers that request customer reports from us.

You are also informed that, for the proper management of your personal data, CHARMEX uses international management platforms. In this regard, the user expressly, unequivocally, freely and voluntarily consents to the communication of their data to these international platforms located in the United States of America (USA). Specifically, these data will be disclosed to the following platforms: MailChimp and Google Drive. We inform you that these companies are authorised and certified under the Privacy Shield between the USA and the European Economic Area.

3. Consent and data collected

By providing CHARMEX with the personal data requested, the customer, candidate, employee, distributor, supplier, partner, prospective customer, user and/or any other contact declares that they have read and expressly accepted this Privacy Policy and therefore gives their free, specific, unequivocal and informed consent for CHARMEX to process their personal data in accordance with the provisions set out herein.
Unless specifically stated otherwise, all the data we request from our customers, candidates, employees, suppliers, partners, prospective customers, users and/or any other contact in the forms available on the Site are mandatory.
Refusal to provide the mandatory data will make it impossible to deal with the specific request in question or to benefit from the products and services of CHARMEX
Please notify us immediately of any change to your data so that the information held in our files is kept up to date and free of errors at all times.
In this regard, the customer, candidate, employee, supplier, partner, prospective customer, user and/or any other contact (hereinafter the User) declares that the information and data provided to us are accurate, current and truthful. The user shall in any event be liable for the truthfulness of the data provided, and CHARMEX reserves the right to exclude from the registered services any user who has provided false, vague or inaccurate data, without prejudice to any other legal action that may be appropriate. The user shall be solely liable in the event that they communicate false, inaccurate, incomplete or out-of-date data
The user voluntarily authorises and consents to the automated processing of their personal data, which may be freely provided by the user through the Internet portal, email, telephone, SMS, fax and/or any other equivalent means of communication.
The user is aware of and accepts the terms set out in the privacy policy of CHARMEX and hereby expressly, freely and voluntarily consents to the automated processing of their personal data under the terms set out in these clauses.
The user expressly and unequivocally consents to and authorises, and as such takes responsibility for, the sending of commercial communications and advertising offers, and of new products, promotions and/or services that CHARMEX offers to its users, customers and prospective customers.
The user expressly, unequivocally, freely and voluntarily consents to being sent any commercial information for the purpose of offering new products, offers, promotions and services and/or improving the services of CHARMEX, by any means, including electronic means (email and mobile telephony).

4. Purpose of processing and legal basis

The purpose of processing by CHARMEX is to manage the request made, including dealing with your queries and requests for information, as well as, where applicable, the sale of products and the maintenance and management of the professional, commercial and/or contractual relationship that you may establish with any of our offices and/or staff (the “Service(s)”).
The legal basis for the processing of your personal data by CHARMEX is:

  1. The consent of the customer, prospective customer and/or user to the processing described in this Privacy Policy.
  1. The performance of the supply of the CHARMEX products requested by the customer, prospective customer and/or user.

CHARMEX undertakes that the files containing personal data and the data communicated by the data subject will be used for specific and particular purposes, in particular to:

  1. Manage the contractual and non-contractual relationship with the company.
  1. Offer new products, services, promotions and promotional campaigns.
  1. Send commercial advertising, news or periodic information.
  1. Handle incidents.
  1. Enable us to maintain the business relationship with you and carry out our professional activity as effectively as possible.
  1. Use your data as a channel of communication with you, should this be necessary.
  1. Manage the purchase of products, the projects commissioned and/or the services offered by you, and deliver the products purchased to you.
  1. Carry out administrative and maintenance tasks relating to the services you have purchased.
  1. Deal with your queries or requests
  1. Collect payment for and invoice the products and projects purchased and/or acquired by you.
  1. Contact you to manage our services or to offer you various promotions through any means (telephone, email, fax, SMS).

CHARMEX undertakes to notify the user in writing and in a verifiable manner of any enlargement, modification or extension of the purposes and uses to which the automated processing of the data provided by the user will be put

5. To whom we disclose your data

In order to provide the Customer with the appropriate Service and manage the relationship with them, CHARMEX engages the services of certain companies which, subject to prior compliance with the legally required conditions, may be given access to your personal data solely for the purpose of providing you with the Service.
Your personal data may be disclosed to third parties, by way of example and without limitation, to the following service providers: “Transport and delivery services for the products purchased; “back office” services; administrative services; legal services; IT services.”
Your data will only be disclosed where such disclosure is necessary for the performance and fulfilment of the obligations of CHARMEX and is limited to that purpose, is necessary to maintain our business relationship with you, or is mandatory, as the case may be.
Accordingly, your personal data may be disclosed to third parties without your consent, provided that such disclosure is necessary for the performance, fulfilment and oversight of the professional relationship and is limited to that purpose. The data may be disclosed:

  • To our bank, for the collection of our invoices and the verification of guarantees and deposits
  • To the Spanish Tax Agency (Agencia Estatal de Administración Tributaria), in order to comply with legal obligations.
  • To our contractors, so that they can repair any fault in the products or carry out maintenance on them.
  • To our lawyers and/or tax and commercial advisers, who handle the company's tax, commercial and fiscal obligations
  • IT services, hosting services and telecommunications networks.
  • Information archiving, management and destruction services.
  • Transport services.
  • Marketing and advertising services.
  • Event and conference organisation services
  • Product repair and maintenance services
  • Companies of the Charmex group, in particular the following: Charmex Internacional S.A.U., Charmex Latinoamérica SAS, Charmex S.A., Versons 59 SL.
  • Suppliers that request customer reports from us.

You are also informed that, for the proper management of your personal data, CHARMEX uses international management platforms. In this regard, the user expressly, unequivocally, freely and voluntarily consents to the communication of their data to these international platforms located in the United States of America (USA). Specifically, these data will be disclosed to the following platforms: MailChimp and Google Drive. We inform you that these companies are authorised and certified under the Privacy Shield between the USA and the European Economic Area.
CHARMEX undertakes not to transfer or disclose any personal data provided by the user other than as set out herein, except in those cases where this is necessary to improve the quality of the service, and to those public and/or private bodies that request your data either to provide you with the due service or to comply with the law and/or with the administrative, police and/or judicial authorities.
CHARMEX will not transfer Users' personal data to any third party other than those set out herein without first having informed the Users and obtained their consent.
Where applicable, all of them shall maintain the same level of protection of your personal data as undertaken in this PRIVACY POLICY and/or as required under the applicable data protection or cybersecurity legislation
All these purposes fall within the contractual relationship entered into with CHARMEX. The data subject expressly, unequivocally, freely and voluntarily authorises the transfer of the data being processed in these cases, and CHARMEX undertakes to request a new authorisation from the user, expressly and in writing, should it be necessary to transfer the data for other purposes not covered by this clause.
Please let us know expressly of your express, free, voluntary and unequivocal wish not to have your data disclosed to this category of suppliers and/or not to receive commercial and advertising information from CHARMEX, by ticking the relevant box on the access or registration form, by sending an email to the following address: gdpr@charmex.net, or by sending a letter to the following address: Calle Maresme 103-105, 08019 Barcelona.

6. Sending of information and commercial communications

CHARMEX informs users who request to receive information that their data will be collected and processed for the purpose of sending them information and news relating to our activity and keeping them informed about our activities and/or services, through the channels of communication (email, postal address, mobile telephone) provided.
If the User does not wish to receive commercial communications, they must indicate this in the relevant option provided for that purpose.
All our communications will be signed under the CHARMEX name. If you detect any irregularity or fraud, please let us know so that we can take the necessary measures.
We also inform you that we will keep your personal data for as long as the service is being provided and/or you have not withdrawn your consent. Once those periods have ended, the information will be securely destroyed with full guarantees of confidentiality.

7. Minors

CHARMEX may carry out processing or provide services to persons under the age of 18, provided that such services are contracted by their parents or guardians.
CHARMEX does not knowingly collect information from persons under the age of 18 without the express written authorisation of the minors' parents and/or guardians. CHARMEX will also put in place the appropriate technical means to prevent minors from purchasing the services offered by CHARMEX without the express consent of their parents or guardians.
If CHARMEX detects that a minor is using this website or the services offered by CHARMEX, it will delete the information submitted and notify the competent authority or body. To this end, CHARMEX asks all Users for their cooperation: should any User detect the disclosure and/or use of any such data, please report it through the email address provided so that appropriate action can be taken.

8. International transfers of personal data

The Customer's personal data will be stored on certain CHARMEX servers located within the European Economic Area and will therefore not be subject to any international transfer outside the European Economic Area.
You are also informed that, for the proper management of your personal data, CHARMEX uses international management platforms. In this regard, the user expressly, unequivocally, freely and voluntarily consents to the communication of their data to these international platforms located in the United States of America (USA). Specifically, these data will be disclosed to the following platforms: MailChimp and Google Drive. We inform you that these companies are authorised and certified under the Privacy Shield between the USA and the European Economic Area.
If you do not wish your data to be processed by these companies, please contact us at the following email address, gdpr@charmex.net, stating your express wish that these data not be processed by these companies.

9. Obligation to provide personal data

Unless specifically stated otherwise, all the data requested from users in the forms are mandatory. Refusal to provide the mandatory data will make it impossible to deal with the specific request and/or to provide the services in question.
It is also mandatory to notify any change to users' personal data so that the information held is kept up to date and free of errors at all times. In this regard, the user declares that the information and data provided are accurate, current and truthful

10. Retention period for personal data

We will keep your personal data for the duration of the contractual relationship or, where applicable, until you inform us of your wish for us to erase your personal data from our file. From that point on, CHARMEX will keep your personal data blocked for the statutory limitation periods and, in any event, for a period of 10 years under the legislation on the prevention of money laundering and terrorist financing. Once the statutory limitation periods have elapsed, we will destroy your personal data.

11. Exercise of rights

The customer, prospective customer and/or user may exercise their rights of access, rectification, erasure, restriction of processing, objection and portability of their personal data by written communication, enclosing a copy of their identity document, addressed to the DATA CONTROLLER at the following email address: gdpr@charmex.net
CHARMEX informs users that they have the following rights:

  1. Access: Allows the data subject to find out whether or not CHARMEX is processing personal data concerning them and, if so, the right to obtain information about their personal data being processed.
  1. Rectification: Allows errors to be corrected and data that prove to be inaccurate or incomplete to be amended.
  1. Erasure: Allows the data to be erased and no longer processed by CHARMEX, unless there is a legal obligation to keep them and/or other legitimate grounds for their processing by CHARMEX prevail. For example, where the personal data are no longer necessary for the purposes for which they were collected, the user may request that those data be erased without undue delay.
  1. Restriction: Under the conditions laid down by law, allows the processing of data to be suspended, so that CHARMEX refrains from processing them in future and keeps them solely for the establishment or defence of claims.
  1. Objection: In certain circumstances and on grounds relating to their particular situation, users may object to the processing of their data. CHARMEX will cease processing the data, except on compelling legitimate grounds or for the establishment or defence of possible claims.
  1. Portability: Allows the data subject to receive their personal data and to transmit them directly to another controller in a structured, commonly used and machine-readable format.

12. Complaints to a supervisory authority

The Customer is informed that they have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos, www.aepd.es) as the supervisory authority, should they consider that CHARMEX has not processed their personal data in accordance with the applicable legislation on the protection of personal data.

13. Security

CHARMEX undertakes to adopt the technical and organisational security measures laid down by regulation to guarantee the security of the Customer's personal data and prevent their alteration, loss, unauthorised processing or access, having regard to the state of the art, the nature of the data stored and the risks to which they are exposed, all in accordance with the applicable legislation.
CHARMEX also guarantees the confidentiality of communications with the user, as well as the proper and diligent processing of the personal data provided by the user.
CHARMEX undertakes not to disclose any confidential information, nor to report on any data being processed, except where expressly required by law or when requested by the competent public authorities in accordance with the legal and regulatory provisions applicable to the case.
CHARMEX states that it has adopted all the technical means at its disposal to prevent the loss, misuse, alteration, unauthorised access and/or theft of the personal data that the user may have provided through the website.

14. Disclosure to CHARMEX of third parties' data

Should the customer, candidate, employee, distributor, supplier, partner, prospective customer, user and/or any other contact communicate to CHARMEX personal data of third parties, the user declares that they have previously obtained the express and unequivocal consent of those third parties, that the data have been obtained lawfully and with the due authorisations of their legitimate owners and/or representatives, and under their full responsibility, in order to be able to transfer them to CHARMEX. If express consent has not been requested, CHARMEX shall not be liable for any claims from those third parties.
Likewise, the customer, candidate, employee, distributor, supplier, partner, prospective customer, user and/or any other contact is responsible for keeping those data up to date and/or for any claim and/or penalty brought by third parties against CHARMEX as a result of the use of the third-party data provided by the Customer.

15. Changes to our privacy policy

CHARMEX may update this Privacy Policy at any time. An updated version of this Privacy Policy will always be available on the Platform and/or on our platforms. If these changes affect purposes not provided for in this Privacy Policy, we will inform you of such further processing sufficiently in advance by email (to the last address provided), so that you can, where appropriate, exercise the rights you consider appropriate and which the applicable legislation grants you.